Terms of Service
TERMS OF SERVICE
Please read this terms of service agreement (“agreement”) carefully before using our platform,
namely cvmetrics (“licensor”) created. These terms for a legally binding agreement between you
(“licensee”) and the Licensor.
By requesting an authorised user account creation, accessing, browsing, and / or otherwise using our
software, the licensee acknowledges that the licensee has read, understood, and agrees to be bound
by this agreement. This agreement shall also apply if you register for a free trial of our software. If
you do not agree to be bound by this agreement, we encourage you not to access, browse or
otherwise use the platform. If the licensee does not agree to these terms, do not use our software.
Licensor and Licensee are individually referred to as “party” and collectively as “parties.”
NOW IT IS HEREBY AGREED BY AND BETWEEN PARTIES AS UNDER –
Agreement shall mean this Agreement in addition to all schedules, attachments, exhibits,
amendments to this Agreement.
Documentation shall mean any accompanying documents, content, data provided by the Licensor to
the Licensee along with the Software.
Enhancements shall mean any modification, update, upgrade or addition to the Software that, when
made or added to the solution or modules currently being used by Licensee, provides minor
functionality enhancements but does not change overall utility, functional capability, or application.
Error shall mean any verifiable and reproducible failure or inability of the Software to perform any
material functions set forth in the Documentation due to any defect in the Software when used by
the Licensee as specified under this Agreement or the Documentation by the Licensor.
Free Trial means the limited Subscription Service availed by the Licensee on the trial basis free of
charge until the earlier of (a) the end of the free trial period or (b) the start date of any paid license
purchased by the Licensee as per the Purchase Plan. Notwithstanding anything contained in the
Purchase Plan, the Licensee shall have a limited right to use the Software for one (1) User with a
maximum limit of one hundred (100) cv tests to be conducted during the Trial Period.
Licensee Data shall mean all data created by or in any way originating with Licensee including the
User’s details or personal information or the reports/ results of the skills assessment test undertaken
using the Software or and any analysis thereof or the questionnaire/skill test uploaded by Licensee
on the Software (the “Licensee Questionnaire”), whether such data or output is stored on Licensee’s
hardware, Licensor’s hardware, or exists in any system owned, maintained, or otherwise controlled
by Licensee or by Licensor.
SaaS shall mean Software as a Service
Subscription Service/s shall mean Software services wherein Software owned by Licensor will be
made available to the Licensee as a service via internet under this Agreement.
Software shall mean the skills assessment software hosted by the Licensor on Amazon Web Services,
which can be used for cv skill assessments in various job profiles which contains questions developed
by Licensor and licensed by the Licensor under these terms and the conditions described in the
Purchase Plan means an order plan which includes a description of Software specifications, duration
of the license, license fees, number of cv tests allowed and number of authorised Users etc and such
Purchase Plan shall be incorporated by reference, and subject to the terms of this Agreement.
User shall mean any limited number of individuals authorised by the Licensee as specified in the
2. GRANT OF LICENSE AND RESTRICTIONS
Grant of License: During the License Term specified in this Agreement or the Trial Period (as
applicable) and subject to its compliance with the terms of this Agreement, Licensor hereby grants
Licensee a fixed-term, non-exclusive, non-transferable, revocable, non-sub licensable limited license
to use the Software solely for the Licensee’s internal business purpose of conducting skill assessment
test for the candidates. The grant of License to use Software shall be only restricted to permitted
Licensee shall enter into an end user license agreement with each User who obtains access to, or
who uses the Software which shall contain terms and conditions substantially similar to, and in any
event no less protective of Licensor and the Software than, the terms and conditions set forth in this
Agreement and Licensee shall take efforts to enforce all the end user license agreements with the
Restrictions: Licensee shall not, directly or indirectly:
– copy, modify, adapt, translate, reverse engineer, decompile, disassemble, alter, reproduce or
otherwise make any changes to the Software
– use the Software/ Subscription Service in any manner to provide time-sharing, benchmarking or
other computer services to third parties, except as expressly provided herein, or allow any third
party to access or benefit from the functionality of the Software/ Subscription Service
– use the Software/ Subscription Service, or allow the transfer, transmission, export, or re-export
of the Software or portion thereof in violation of any applicable export control laws or
– use the Software for any purpose other than the Purpose specified under this Agreement
– use the Software/ Subscription Service in violation of the Purchase Plan
– use the Software to develop any competing or similar product
– use any of the Software’s components, add-ons, files, modules, externals, contents including
associated license material separately from the Software
Delivery: The SaaS Software (including any Enhancements) will be electronically transmitted by
Licensor via internet.
Licensee agrees that it shall be responsible for any development or maintenance of Licensee Data
3. ACCOUNT & PASSWORD
As per the package purchased by the Licensee, Licensee shall use an “Account” with User ID and
Password. Licensee shall ensure that any registration information provided by any of its authorized
individual, shall always be accurate, correct and complete. Licensee shall be responsible for
maintaining the confidentiality of the Account and password and it shall be responsible for all
activities that occur under any Account. Licensor reserves the right to refuse registration or cancel
Accounts which the Licensor deems inappropriate.
In the event the Licensee opts to obtain a paid version of the Software, Licensee shall pay the license
fees as stated in Purchase Plan for license granted under Section 2 above.
All fees and charges under this Agreement shall be exclusive of taxes and all applicable taxes like VAT
shall be borne by the Licensee.
All fees payable under this Agreement shall be paid by the Licensee in advance before the delivery of
the Software and as per the rates stated in the Purchase Plan.
In the event the fees are not paid by the Licensee within the aforesaid period, Licensor reserves the
right to suspend the provision of Services and the Licensee shall be liable to pay interest at the rate
of 4% above the base rate of Santander Plc from time to time.
In the event that the Software does not perform materially in accordance with its accompanying
Documentation, Licensor’s entire liability upon receipt of proof of defect in the Software shall be, at
Licensor’s sole option (i) to repair the Software, or (ii) provide the support as agreed in Schedule A to
resolve the Error. The Licensee further agrees that the foregoing clause of this Section 5 (Warranty)
shall apply to Free Trial opted by the Licensee.
Licensee represents and warrants that it shall at all times during the License Term comply with all
applicable and it shall comply with this Agreement and performance hereunder does not conflict
with any other obligation or violate any Agreement.
6. DISCLAIMER OF WARRANTY
The Licensee hereby acknowledge and agree that while entering into this Agreement, the Licensee
had recourse to its own skill and judgment to check the applicability of the Software and to validate
if the Software is suitable for the task for which the Licensee intends it to be used and has not relied
on any representations made by the Licensor or any of its employees or agents.
Except for the warranties set out above, the software and / or subscription service are provided “as
is” without any representations, conditions, warranties or covenants whatsoever, including without
limitation, any express, statutory or implied representations, warranties or conditions of
merchantability, merchantable quality, satisfactory quality or fitness for a particular purpose, or
arising otherwise in law of quality or from a course of dealing or usage of trade, all of which are
expressly disclaimed and excluded. Licensor does not warrant that the cv skill assessment or any
user obtain by the use of subscription services is accurate and complete or functions contained in
any of the software / subscription service will be uninterrupted or error-free of that defects in any of
the software / subscription service will be corrected.
Licensor may update the content of the Subscription Service from time to time, in such case Licensee
may download such revisions, upgrades, or updates to the Software relevant to the Subscription
Service package which the Licensee has opted when and as Licensor publishes them via its website
or communicates to the Licensee. Licensee agrees that the terms of this Agreement (or any
subsequent version hereof) shall apply to any updated version of the Software or the
8. INTELLECTUAL PROPERTY RIGHTS
Any and all rights to the Software along with any Enhancements or upgrades thereto, and any
Documentation provided therewith, including title, ownership rights and intellectual property rights
such as copyrights, trademarks, service marks and patents therein shall remain the sole and
exclusive property of Licensor and/or its suppliers or its licensors.
From time to time, Licensee may provide feedback, suggestions, requirements or recommendations
(“Feedback”) regarding the Software or the Services. Licensee assign to the Licensor all right, title
and interest to such Feedback and an exclusive right to create any developments based on such
Licensee shall retain title to and all ownership rights in Licensee Data. Licensor shall not be liable in
any manner whatsoever, for any claim arising out of or relating to the Licensee Data.
9. CONFIDENTIAL INFORMATION
“Confidential Information” shall mean information disclosed by one party to the other and which
includes, without limitation Software, documentation, skill tests, reports, analysis, financial,
business, technical and marketing information, business plans, methods, processes, inventions,
techniques, designs, data, know-how, ideas, concepts, strategies, trade secrets, software product
and services and such other information. Confidential Information does not include information
which: a) is in the public domain; (b) was known to the party of such disclosure or becomes known
to the party without breach of any confidentiality agreement; (c) is independently developed by
either party without violating any confidentiality obligations stated herein; (d) is disclosed pursuant
judicial order or requirement of the governmental agency or by operation of law.
The receiving party shall keep Confidential Information and proprietary information and data
received from the disclosing party in strict confidence and shall not disclose it to any third parties
except to a limited group of receiving party’s directors, officers, agents, authorized representatives
on a need-to-know basis.
Upon request by the disclosing party, the receiving party shall immediately return to the disclosing
party or destroy, all Confidential Information disclosed by the disclosing party and all copies thereof.
All such information shall be and shall remain the sole property of the disclosing party.
The confidentiality obligations stated herein shall survive for a period of five (5) years from the date
of termination or expiration of this Agreement. Notwithstanding anything to the contrary contained
under this Agreement, the obligations relating to the Confidential Information containing trade
secrets shall survive the lapse or termination of this Agreement.
The receiving party agrees that any violation of the confidentiality obligations will cause irreparable
injury to the disclosing party, entitling disclosing party to obtain injunctive relief in addition to all
Licensee shall indemnify, defend and hold harmless the Licensor against any all costs, losses,
liabilities, claims, proceedings or damages arising out of or in connection with any claim relating to i)
use of the Software/ Subscription Service other than as permitted under this Agreement, or ii)
negligence or misconduct of the Licensee or the User or iii) Licensee Data.
11. LIMITATION OF LIABILITY
NOT WITHSTANDING ANY OTHER TERM OF THIS AGREEMENT TO THE CONTRARY, LICENSOR SHALL
NOT BE LIABLE TO THE LICENSEE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR
SPECIAL DAMAGES, HOWSOEVER CAUSED IN CONNECTION WITH THIS AGREEMENT EVEN IF THE
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MAXIMUM LIABLITY
OF LICENSOR SHALL BE LIMITED TO THE FEES RECEIVED BY LICENSOR FROM LICENSEE IN THREE (03)
MONTHS PERIOD IMMEDIATELY PRECEDING EVENT GIVING RISE TO SUCH CLAIM.
12. TERM AND TERMINATION
Term: This Agreement shall be effective from the effective date of payment of license fee or registration for a free trial and shall
be valid for a period stated in the Purchase Plan (“License Term”).
Unless terminated as per this section, the License Term shall renew for successive term of 3 months.
Termination for Cause: Either party may terminate this Agreement in the event that (i) the other
party is in default of any of its material obligations hereunder and such default is not remedied
within 30 days of receipt of written notice thereof or (ii) the other party is adjudicated bankrupt or
becomes insolvent, makes any assignment for the benefit of creditors, proceedings are instituted by
the other party seeking relief, reorganization or rearrangement under any laws relating to
insolvency, bankruptcy or similar laws of any jurisdiction, a receiver, liquidator or trustee is
appointed in respect of any property or assets of the other party or an order is made for the
liquidation, dissolution or winding up of the other party.
Termination for convenience: Either party may terminate this Agreement by giving 30 days’ notice to
the other party. The Licensee’s access to use the Software shall automatically cease after the expiry
of the free Trial Period.
Effect of termination: Upon termination or expiration of this Agreement, Licensee shall cease all use
of Software/ Subscription Service and all data, confidential information disclosed by Licensor
including Licensor Confidential Information in Licensee’s possession. In the event this agreement is
terminated the license fee agreed under the Purchase Plan shall be refunded to the Licensee on a
pro-rata basis for the unutilized part of the Services. However, if Licensee terminates this Agreement
without cause, Licensee shall be liable to pay to the Licensor, all the fees agreed under this
Each party agrees that it will not, nor will it cause or permit its affiliates to, during the term of this
Agreement and for a period of one year after the termination or expiration of this Agreement,
directly or indirectly, solicit the services of (for employment, consulting or otherwise), accept the
services of, or employ or engage any person who is now employed by the other party or any of its
affiliates and with whom the party has had contact as part of its business relationship with the other
This Agreement will in all events be construed as a whole, according to its fair meaning, and not
strictly for or against a party merely because that party (or the party’s legal representative) drafted
the Agreement. The headings, titles, and captions contained in this Agreement are merely for
reference and do not define, limit, extend, or describe the scope of this Agreement or any provision
herein. Unless the context requires otherwise, (a) the gender (or lack of gender) of all words used in
this Agreement includes the masculine, feminine, and neutral, and (b) the word “including” means
“including, without limitation”.
Licensor shall have the right to attend at the premises of Licensee during business hours and upon
reasonable prior notice in order to verify that the Software/ Subscription Service is being used in
compliance with this Agreement. In the event the audit reveals any non-compliance is found in
relation to any of the matters including the breach of any terms of this Agreement or an
unauthorised use, Licensee shall reimburse the full costs incurred by the Licensor in relation to the
16. FORCE MAJEURE
Neither party will be in default or liable for any delay or failure to comply with this Agreement (other
than any payment of money) due to any act beyond the control of the affected party, including but
not limited to, acts of God, fire, storm, flood, earthquake, explosion, accident, acts of the public
enemy, war, rebellion, insurrection, sabotage, epidemic, quarantine restriction, labour dispute,
labour shortage, power shortage, [including without limitation where Licensor ceases to be entitled
to access the Internet for whatever reason, server crashes, deletion, corruption, loss or removal of
data], transportation embargo, failure or delay in transportation, any act or omission (including laws,
regulations, disapprovals or failures to approve) of any government or government agency, provided
such party immediately notifies the other.
Any notice required or permitted to be given under this Agreement shall be in writing, by hand
delivery, commercial courier or registered to the addresses of the parties or in the case of email,
sent to the email address nominated in writing by the parties in the purchase order or any e-mail
communication between the parties. Any change to the above mentioned address shall be informed
within 30 days of such change.
18. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties and supersedes any prior
understanding or representation of any kind preceding the date of this Agreement, and may not be
amended, supplemented, varied or otherwise changed except in writing. There are no other
promises, conditions, understandings or other agreements, whether oral or written, relating to the
subject matter of this Agreement. Each party acknowledges that, in entering into this Agreement, it
has not relied on, and shall have no right or remedy in respect of, any statement, representation,
assurance or warranty other than as expressly set out in this Agreement. This Agreement may be
modified in writing specifically referencing this Agreement and any such modifications must be
signed by both the parties. Standard terms and conditions of a purchase order or an invoice or any
similar document whether hosted on party’s website or otherwise shall be ineffective.
If any provision of this Agreement is determined to be invalid, illegal or unenforceable in any
respect, including because of the duration thereof, the area covered thereby, or the types of
activities restricted thereby, by a court of competent jurisdiction (i) the validity, legality or
enforceability of the remaining provisions contained herein shall not in any way be affected or
impaired thereby, and (ii) the court of competent jurisdiction making such determination shall have
the power to reduce the duration and/or area of such provisions or types of activities restricted
and/or to delete specific words or phrases and in its reduced form such provision shall then be
enforceable. The parties may acting in good faith adopt any and all actions required to cause such
invalid, illegal and unenforceable provision to be valid and enforceable, or, alternatively, to reach an
agreement in relation to said null provision whereby each of the party receives, as far as possible,
substantially the same benefits and obligations based on valid provisions, provided that the
Agreement is not enforced in a form that materially affects the commercial agreement between the
20. ASSIGNMENT AND DELEGATION
The Licensee may not assign this Agreement without the prior written consent of the Licensor.
Licensor may assign this Agreement in conjunction with the sale of substantial assets, divestiture,
merger or amalgamation, or to its affiliate, and may delegate or subcontract its duties. Any
unauthorized assignment of this Agreement is void.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement
shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any
further exercise of that or any other right or remedy. No single or partial exercise of any right or
remedy provided under this agreement or by law shall preclude or restrict the further exercise of
that or any other right or remedy.
The Licensee provides the permission to Licensor to use the Licensee’s name or logo for promotional
purposes or otherwise publicly announce or comment on this Agreement without prior written
consent from Licensee.
23. GOVERNING LAW
This Agreement and the performance of this Agreement, and any non-contractual obligations arising from or connected with this Agreement, shall be governed and construed in accordance with English law without giving effect to the principles thereof relating to conflicts of law.
24. DISPUTE RESOLUTION (ADR)
The parties agree to negotiate in good faith to resolve any dispute between them regarding this
Agreement. If the negotiations do not resolve the dispute to the reasonable satisfaction of parties,
then each party’s CEO or their designee (“Representatives”) shall, within thirty (30) days of a written
request by either party to call such a meeting, meet either in person or through any other media and
alone (except for one assistant for each party) and shall attempt in good faith to resolve the dispute.
If the disputes (except in case of dispute related to any non-payment of fees due) cannot be resolved
by such Representatives in such meeting, the parties shall conduct arbitration in English language, in
accordance with the rules of the London Court of International Arbitration (LCIA).